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Return Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not, we’ve outlined the following guidelines to help make your return experience smooth and easy.

General Guidelines

  • Items must be returned within 7 days of receipt.
  • Items must be in new or unused condition and contain all original materials included with the shipment.
  • We’ll inspect your return and issue a refund minus shipping and handling charges, if applicable.

US Return Policy

For customers residing in the United States:

  • Contact our customer service department via email or phone within 7 days of receiving your order to initiate a return.
  • You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:

Great Lakes Gages, LLC
3689 Hadley Rd
Metamora, MI, 48455
United States

  • Pack your item securely, ensuring all original packaging is included.
  • Affix your purchased and trackable return label to the package and send it back to us.
  • Please note, original shipping costs are non-refundable.

International Return Policy

For customers residing outside of the United States:

  • No returns are allowed.

Special Order Return Policy

For special order items:

  • Special order items are made to order and cannot be returned or exchanged, except in case of manufacturing defects.
  • If your special order item arrives damaged or defective, please contact our customer service department immediately.

Restrictions

Please note the following restrictions:

  • We cannot accept returns on items damaged through normal wear and tear.
  • We also cannot accept returns of final-sale items.

Customer Satisfaction

Your satisfaction is our top priority. If you’re not happy with your purchase for any reason, please let us know so we can address your concerns. We value your feedback and continually strive to improve our service.

How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact our customer service team via email at joel@greatlakesgages.com or call us at (810) 797-8300.
  2. Provide your name, phone number, order number, and the reason for your return.
  3. Our team will provide instructions on how to proceed.

Remember, we’re here to ensure your satisfaction. If you have any questions or concerns about our return policy, don’t hesitate to reach out to us. Thank you for choosing us for your shopping needs!